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Let Us Handle That > Technical Support

Technical Support

Our monthly agreements for technical support and management are as flexible as you need them to be. We’ll advise you in advance, based on our understanding of your support requirements, of how many hours per month we anticipate you’ll need from us and our price per hour is calculated on a sliding scale for the volume of hours you’ll use each month.

Flexible

Technical support can include: website updates, copywriting, advice, training, third party account optimisation.

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What our clients say about Technical Support

"The Cybernautix team provide a level of support and technical expertise that I haven’t found anywhere else. Fast response times together with a willingness to achieve innovative solutions make an invaluable contribution to our online presence."

- Yvonne Allen, Marketing Manager, Doulton Water Filters.

The Benefits

Why choose Cybernautix Technical Support? Check out the benefits.

Priority Response

Jump our support queue with a direct line to your support manager.

Reduced Rates

If you regularly use more than 4 hours per month you'll pay less per hour.

Insider Insights

You'll be the first to know about new technology that can improve your online marketing.

Special Offers

We're currently offering a 10% discount on Cybersafe to all of our Technical Support clients.

Ready When You Are

From month 1, we’ll be available to provide expert advice, technical support and make changes to your website as and when you need them.

Let us handle it... enquiry@cybernautix.co.uk

One Size Doesn't Fit All

But, if you already know what you need, we do have technical support packages wrapped up and ready to go leaving you to work on your business while we work on your website.

To sign up to one of our existing technical support packages, give us a call on 0333 344 2655

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01. Essential ☆

For smaller businesses or those just getting started, our Essential support package provides piece of mind and basic assistance whenever you need it.

✔ 2 - 7 hours per month
✔ Ticket Support
✔ 10% discount on Cybersafe
✔ Access to Single CyberDashboard

02. Professional ★

The Professional support package is our most popular level of support, most suitable for businesses who need regular updates and advice.

✔ 8 - 17 hours per month
✔ Dedicated Support Manager
✔ Priority Response
✔ Ticket Support
✔ Reduced Rates
✔ 10% discount on Cybersafe
✔ Access to Single CyberDashboard
✔ Emergency Out Of Hours Support*

03. Business ☆

For businesses requiring a robust support presence & frequent website updates, our Business support package comes with a dedicated technical support manager.

✔ 18 - 25 hours per month
✔ Dedicated Support Manager
✔ Priority Response
✔ Ticket Support
✔ Reduced Rates
✔ 10% discount on Cybersafe
✔ Access to Advanced CyberDashboard
✔ Emergency Out Of Hours Support*

04. Business Plus ☆

Your outsourced web department, for those whose technical support needs are in excess of 26 hours per month and an immediate response is required around the clock.

✔ 26 + hours per month
✔ Dedicated Support Manager
✔ Priority Response
✔ Ticket Support
✔ Reduced Rates
✔ 10% discount on Cybersafe
✔ Access to Advanced CyberDashboard
✔ Emergency Out Of Hours Support*
✔ 1 hour response guaranteed 24/7

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